سياسة الاسترداد

Our returns and refunds policy lasts 14 days from the day you receive your order. If 14 days have gone by since delivery, unfortunately we cannot offer you a full refund or exchange.

Return conditions

To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging. We require a receipt or proof of purchase (your order number is enough).

Items personalised with a first name at the customer's request, gift cards and downloadable products cannot be returned or refunded.

Partial refunds

Only a partial refund may be granted for: any item not in its original condition, damaged or missing parts for reasons not due to our error; any item returned more than 14 days after delivery; any item refunded within an order that benefited from free delivery, when the remaining order no longer qualifies for it.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and let you know whether your refund is approved. If approved, the refund is processed to your original payment method within a few days. Delivery costs paid by My Little Deen are not refundable.

Late or missing refunds

If you have not received your refund yet, first check your bank account, then contact your card provider: it may take some time before a refund is officially posted. If you have done all of this and still have not received your refund, contact us at contact@mylittledeen.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at contact@mylittledeen.com.

Return shipping

To return your product, email contact@mylittledeen.com first: your request is handled within 24 hours and we will tell you where to send the parcel. You are responsible for the return shipping costs, which are non-refundable. Depending on where you live, the time it takes for an exchanged product to reach you may vary. For returns from outside the UK and the EU, any customs duties or import taxes paid on delivery are not refundable.

Parcels not collected or not received

If a parcel is not received through no fault of the carrier or the seller, delivery costs cannot be refunded if the customer chooses a refund rather than a re-shipment.